Shipping policy

At Bernamo, we strive to provide you with a seamless and efficient shipping experience. Please review our shipping policy below for information on shipping methods, costs, and delivery times.

Shipping Methods and Costs

  • Standard Shipping: We offer standard shipping on all orders. Shipping costs will be calculated at checkout based on your order's weight and destination.
  • Expedited Shipping: For faster delivery, we offer expedited shipping options. Additional charges will apply, and costs will be calculated at checkout.
  • Free Shipping: We offer free standard shipping on orders over €100 within Belgium.

Processing Time

  • Orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after payment has been received.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Estimated Delivery Times

  • Standard Shipping: 2-3 business days
  • Expedited Shipping: 1-2 business days
  • Delivery times may vary based on your location and any potential delays with the shipping carrier.

International Shipping

  • We offer international shipping to select countries. Shipping costs and delivery times for international orders will be calculated at checkout.
  • Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the provided tracking number through the shipping carrier's website.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately at hello@bernamo.be.
  • We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions due to size, weight, or destination. If any restrictions apply to your order, you will be notified during the checkout process.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Bernamo Customer Service
Email: hello@bernamo.be

Thank you for choosing Bernamo. We appreciate your business and are committed to providing you with a smooth and reliable shipping experience.