Everything You Need To Know

How To Wash Your Bernamo

  • Machine-wash your down jacket on a gentle cycle at 30 degrees °C.
  • Carefully remove your down jacket and let it hang to dry on a clothing rack.
  • DO NOT put the jacket in a tumble dryer.

I Have Not Received A Confirmation Email , Was My Order Successful? How Do I Know If My Order Was Processed?

Once you have successfully placed an order on our website, you will receive a confirmation screen with an order number, followed by a confirmation email to the email address you have provided in the checkout section of our website. If you do not land on the order confirmation screen, it is possible that your order has not been successful due to a browser issue. If you do not receive the confirmation email, please check your spam folder. If nothing has arrived to you, please contact us and we will be happy to assist. 

How Do I Send An Item In For A Return?

Normally we don’t accept returns. But, if you have decided to return an item caused by damage or because you want to change your item with another size, you will need to contact us and we will provide you with a return label.